How do you ship?
A. All orders are shipped via USPS or USPS International First Class Mail. Priority and Express options are available for domestic orders. If you prefer an alternative method of shipment, please contact us and we can provide a quote for any carrier you choose.
A copy of your order and receipt is auto-emailed at the time of purchase. A packing list is also included in your order as we use this to double check that your order is properly filled.
How long will my order take?
A. Since all our items our handmade and due to the volume of business, our orders generally take 2 weeks until they ship.
Do you ship outside the United States?
A. Yes, we can ship internationally. Please note that we are not responsible for any customer, duty, taxes, VAT or other fees associated with accepting packages from the United States. These fees are determined by individual country and out of our control. We do make every effort to reduce / avoid unnecessary fees with proper customs forms and tariff codes. A packing list is always included for international orders to ensure customs clearance and help avoid any delays upon delivery.
How long will it take to receive my package overseas?
A. The answer can vary from country to country. Most packages arrive within 10 business days once shipped. However, this time frame can vary due to customs clearance processes, and the number of packages being processed through customs at any given time. If the customs location has a larger volume of packages, clearance may take several days or weeks.
Customs offices also reserve the right to place random holds on any package or perform random searches on any package. This is not a common experience for our packages but something to take note of if your package is taking longer than usual to deliver. In some cases delivery may take up to 6 weeks.
My tracking says “Delivered” but I have not received my item.
A. This occurs with USPS from time to time with several reasons as the possible culprit. Most often your mail courier scanned the package for delivery but forgot to leave it in the mailbox or on your porch. If this is the case the package will usually turn up within 1-2 days. If your package is still M.I.A. please contact us with your order number.
Can I have something sent as a gift?
A. All jewelry is packaged in our signature N&B box. If this is a gift and you would like the invoice/packing list excluded, please indicate this in the box marked Order Notes on the checkout page. We can also include a message with your order if it is a gift.
Returns / Exchanges
What is your return/exchange policy?
A. Returns and exchanges can be made within 15 days from when you received your purchase. A full refund or credit for the item cost toward an exchange will be made pending the returned item is in the same condition as shipped and earrings unworn. If the exchanged item is of lesser value than the returned, the difference will be refunded to you less shipping costs. Please include $5.95 for return shipping with your exchange for US orders.
For international returns, please contact us to receive a link to pay for return shipping online. A refund or exchange is generally no problem.
Are your items made in the USA?
A. Yes! All jewelry is made by hand in our Southern California location by owner/designer Kimberly Spector.
What is Argentium Silver?
A. All of our jump rings used for our silver pieces are made of argentium silver. This type of silver is slower to tarnish but does eventually. You can use a silver polishing cloth to keep them looking like new. We also recommend using a polishing cloth on any of our designs made of sterling silver.
Do you use genuine Swarovski Crystals®?
A. All of the crystals used in our designs are genuine Swarovski® crystals. These are crafted in Austria but are purchased from companies in the U.S. for our designs.
How can I preserve the color of the lettering on my item?
A. All of our hands stamped designs go through a heating process to preserve the color of the lettering; however, they are NOT waterproof. We recommend removing any of these items before showering, swimming or bathing to preserve the life of the text on your design.
What if my Nair & Bjorn item needs a repair?
A. Jewelry is something that we imagine as timeless. Yet as time goes by continuous wear and elements can break down pieces. The better you care for and store your jewelry, the longer it will last. If your piece should break at any time after purchase we can repair it for you. Please try to save any stones, as replacements may not be available. Many repairs can be made free of charge, less shipping costs.
Have additional questions? Please feel free to contact us.